Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your product for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our Return Policies.
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. If items are used and original tags/packing are missing, we will not grant the refund at all.
To return an item, please email our customer service at whatsup@anotherlevell.com to obtain a Return Merchandise Authorisation (RMA) number. After receiving the RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
ANOTHER LEVELL KOREA
ATTN: RETURNS
(Kindly email us for the return address)
Please note, you will be responsible for all shipping charges. We strongly recommend that you use a trackable method to mail you return.
After receiving your return and inspecting the condition of the item, we will process your return or exchange. Please allow at least thirty (30) business days from the receipt of your item to process your return or exchange. Subsequently, refunds will take another 30-45 business days for the banks to process the refunds back to your card. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed. If you have questions about our refund policy, please contact us at: refunds@anotherlevell.com.
The following items strictly cannot be returned, refunded or exchanged:
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
If you have any questions concerning our return policy, please contact us at: whatsup@anotherlevell.com.
Thank you.
